I'm a little put off by some of my recent encounters with some agencies.
First of all, in today's world, your website is likely the first place someone is introduced to your business. So, keep it updated please. I'm not asking for all the bells and whistles, just accurate information.
Secondly, why the crap do you only take informational calls from 9am - 4pm and not during lunch? Don't you know that people have to work to pay for this enormous bill? Oh, and please get my name right after we have emailed back and forth and I've left you a voicemail...and you've listened to my voicemail message. It's really not a hard one.
And lastly, answer the damn question I ask you. If I ask you, "Can we do a conference call on a weekend due to Mr.Slick's and my work schedule?" Don't reply with a generic email with, "Here's the link to our website, our online packets, and office hours." Or if I ask you, "How many regions do you work with in Russia?" please don't say, "We have excellent facilitators we work with in Russia." That's not what I asked you. Answer my questions!!
We've found an agency that answers our questions, takes our calls whenever we make them (or calls back very shortly after!), and has accurate info. They also email you the things you request within a day. They also have received good reviews and a LOT of them. I trust the 4.5 stars they've received on one rating website from 50+ reviews much more than the 5 stars many other agencies have received with their 2-5 reviews. We'll be deciding for sure later this week after we force ourselves to give another few agencies a chance. We have packets from at least 20 and have talked to on the phone or via email at least 10. I am so ready to make this official!